My main beef actually comes from another issue entirely, and that is of the wondrous abortion called the Windows Activation Process. For the last three times that I’ve re-installed Windows, I’ve had to sit an listen to an automated voice walk me through entering the activation code, only to tell me that I have to talk to customer service. OK, leaving aside the missing step in the questions, (Press 9 to talk to a real person, as you know your activation code won’t work), this activation apparently thinks I’m not necessarily a legitimate user, even though it’s on the same PC, same hardware, covered in the same dust, from the last time I ended up on the phone.
But even I can overlook that…. then we get to the Indians…
If your customer base are mostly clearly-speaking English in majority, then why can’t we have the CS dept. outsourced to someone of equivalent vocabulary? I don’t want have to repeat the same answer three times because they can’t understand me, I don’t want someone replying deadpan ‘but is it XP’ when I say it’s ‘XP Pro’. Here’s a really big clue; we have more people homeless and looking for work in this country, than you can supply these kind of jobs for and guess what? they speak clearer English, are capable of reading the flowchart of ‘correct answers’ and would be happy to take the $1 an hour, or whatever you’re paying to our friends across the sea, just to get a chance in this kind of society. There’s a reason these countries don’t outsource to us – because they don’t understand half of what we’re trying to say; it’s a different culture.
Get your hands out your tight pockets and start outsourcing to those isolated, on the islands of streets in this country.